Terms And Conditions
Booking notice
Your card will be required when booking to hold your appointment, however, it will not be charged until the day of your appointment.
We ask that you please reschedule or cancel at least 48 hours before the beginning of your appointment or you may be charged a cancellation fee of 20% of the cost of your service.
Corrections of other artists work - Previously Tattooed Eyebrows
Many new clients ask us to correct or refresh the permanent makeup that was applied by someone else. We do not always perform procedures to cover old permanent makeup.
Please email us your photo or ask about a consultation. Make sure you send us clear pictures in natural daylight of each eyebrow in front & side view, along with a portrait.
In many cases, those corrections are challenging, because it involves unknowns like brand and composition of the pigments used by the original practitioner, color, shape, fading, your skin's natural pigmentation, length of time since most recent application, and more. Because of this, we cannot guaranty a specific result or determine how many removal or color correction sessions you might need.
We can usually improve the appearance. We price this service as a new application if additional work is required we charge each visit like touch up according to standard touch up rates.
By Appointment Only
Appointments can be made via:
- our online booking system visit: LongMakeup.
- text artist: 201 245 0649
- e-mail an artist: info@longmakeup.com
Please keep in mind that this procedure takes 2-3, max 4 hours.
Still, have questions? Let’s get in touch
Policy
Providing great customer service is our number one goal. We respect your time and ours. Due to the nature of the services we have policies that need to be followed to have a satisfactory experience every time you visit us. We appreciate your understanding and cooperation.
Consultation
Consultation is mandatory before any first-time procedure, especially if you have had permanent makeup by someone else. During 30-40 minutes of the consultation, your skin can be inspected up close. We assess your skin type and discuss the desired look. Since this is at least a two-step process and it is hard to predict your healing ability, please consider any upcoming special events that might affect your scheduling. We ask you to come for the consultation with realistic expectations.
Important Notice
Your card will be required when booking to hold your appointment, however, it will not be charged until the day of your appointment. We ask that you please reschedule or cancel at least 48 hours before the beginning of your appointment or you may be charged a cancellation fee of 20% of the cost of your service.
Deposit
A refundable credit card deposit of $100 is required. Deposit is required for all appointments. It is applied to the cost of your procedure and holds your appointment. The deposit is $100 for a single procedure. This deposit is to ensure that you are serious about scheduling your appointment.
In case you need to reschedule, we require a call 48 hours in advance. Your deposit will be moved up to one time before it is forfeited.
If you wish to reschedule your appointment within 48 hours your deposit will not be applied to the cost of treatment. It will be forfeited.
The deposit is non-refundable and non-transferable.
If you cancel or do not show up for a scheduled appointment your deposit is forfeited. Arriving 30 minutes after the scheduled time will be treated as a no-show-up.
You will get a text message 24 hours before the planned visit. Please make sure to confirm your appointment.
General Rules
No one is allowed in the procedure room at the time of your visit unless you need help to communicate.
Children under 18 are not allowed to have permanent makeup procedures.
Healed results will vary with each client. No guarantee will be made and additional sessions may be required to achieve optimal results. Additional charges will be applied.
Appointments
We are by appointment only.
We require a credit card number to hold an appointment.
The card will only be charged in the case of a no-show up or late notice cancellation.
Touch-Up: Perfecting Sessions
Please note that we only offer Touch-Ups for loyal clients (new clients are not eligible for Touch-Up pricing).
It is your responsibility to book a touch-up in advance.
Touch-ups are not included. You must schedule a touch-up during your initial session and you will be required to pay a touch-up fee.
Refund
No full or partial refunds will be given after the service has already started. Special circumstances could be made if there is an issue with your service with regards to incorrect shape or color, however, a refund is not guaranteed as the service was already carried out and tattoos are not physical, tangible items. Additionally, before requesting a refund, you must allow the pigment to settle and fade accordingly, this may take up to 4-12 weeks.
Cancellations
If you need to cancel or reschedule an appointment, please let us know 48 hours before your scheduled appointment. No-shows or cancellations within 24 hours of the scheduled appointment will be charged 20% of the original cost of the treatment.
Lateness
Please plan to arrive 15 minutes before your scheduled appointment. We cannot guarantee that you will be seen if you are 15 or more minutes late for your appointment.
Tipping
Tipping is customary in NYC for good service. Tips usually average 15 - 20% of the treatment price. These can be given in cash or charged to a credit card. All tips are much appreciated but not required.
Taxes
For NYC, 4.5% sales tax is applied to services, and 8.875% on products.
Refunds
All treatments and products are non-refundable.
Contraindications
We may require a doctor’s release note to perform treatments on clients with certain pre-existing conditions. We do not perform treatments on women who are pregnant or nursing, or on anyone who is under the age of 18.
Discounts
Discount (if any) will be applied on the day of your appointment.